SHUBHAM GUPTA believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellation Policy
- Cancellation Timeline: Cancellations will be considered only if the request is made within 3-5 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Return & Replacement Policy
- Damaged or Defective Items: In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 3-5 days of receipt of the products.
- Product Not as Shown: In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3-5 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- Warranty Items: In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Refund Policy
Refund Processing Time:
In case of any Refunds approved by the SHUBHAM GUPTA, it'll take 3-5 days for the refund to be processed to the end customer. If approved then refund will be credited to the original payment method within 7 days.
Customer Service
For any queries or assistance regarding cancellations, returns, or refunds, please contact our customer service team:
Important:
All cancellation and refund requests must be made within the specified timeframes. Requests made after the deadline may not be processed.